Privacy Policy

Privacy Policy

Effective Date: June 24, 2025

Xiamen Yuanshen New Material Technology Co., Ltd. (“we,” “us,” or “our“) operates the website https://www.terrazzo-marble.com (Link) (“Yuanshen Terrazzo“). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing our website, you consent to the practices described herein.

1. Data Controller Information

Business Name: Xiamen Yuanshen New Material Technology Co., Ltd.
Address: 306, Build18, Guanri Road, Xiamen, Fujian, China
Email: info@terrazzo-marble.com (Link)
Contact Page: https://www.terrazzo-marble.com/contact (Link)

2. Information We Collect

2.1 Directly Provided Data

  • Contact Forms: Name, email, phone number, project details
  • Live Chat: Messages, images, and files you upload
  • Order Inquiries: Specifications for terrazzo customization
  • Promotional Entries: Data submitted for contests/surveys

2.2 Automatically Collected Data

  • Device Information: IP address, browser type, operating system
  • Usage Analytics: Pages visited, session duration, referral URLs
  • Cookies: See Section 9 for details

3. How We Use Your Information

  • Process terrazzo customization requests and provide quotes
  • Respond to inquiries via contact forms or live chat
  • Administer promotions, contests, or surveys
  • Improve website functionality and user experience
  • Prevent fraudulent activities and enhance security
  • Comply with legal obligations (e.g., tax regulations)

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA):

  • Contractual Necessity: To fulfill service requests
  • Legitimate Interests: Website optimization and fraud prevention
  • Consent: For marketing communications (where applicable)

5. Data Sharing and Disclosure

We may share data with:

5.1 Service Providers

  • Payment processors (if transactions occur)
  • Cloud hosting services (e.g., AWS, Google Cloud)
  • Customer support platforms

5.2 Legal Requirements

If compelled by law enforcement, courts, or government authorities.

5.3 Business Transfers

In case of mergers, acquisitions, or asset sales.

6. International Data Transfers

As a global business, data may be transferred to:

  • Our headquarters in China
  • Service providers in other countries

We use Standard Contractual Clauses (SCCs) for EEA→non-EEA transfers and comply with local data protection laws.

7. Data Retention

We retain data:

  • Inquiries: 2 years after last contact
  • Order Details: 7 years for tax/legal compliance
  • Promotional Entries: Until fulfillment + 90 days
  • Cookies: As specified in Section 9

8. Your Privacy Rights

Depending on your location, you may:

  • Request access to or deletion of your data
  • Rectify inaccurate information
  • Object to processing (EEA users)
  • Withdraw consent (where applicable)

To exercise these rights, contact us at info@terrazzo-marble.com (Link).

9. Cookies and Tracking Technologies

9.1 Types Used

  • Essential Cookies: Enable core functionality
  • Analytics Cookies: Google Analytics to track usage patterns
  • Marketing Cookies: For retargeting ads (if used)

9.2 Managing Cookies

Adjust browser settings to block cookies. Note: Some features may not work if disabled.

10. User-Generated Content

Images/text submitted via forms or chat:

  • Are stored on secure servers
  • May be used to process your request
  • Will not be publicly displayed without consent

11. Promotions and Contests

Participation may require providing:

  • Name, email, and shipping address (for prize fulfillment)
  • Project photos (for submissions)

Separate terms will govern each promotion.

12. Security Measures

We implement:

  • SSL encryption for data transfers
  • Regular security audits
  • Access controls to sensitive data

13. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect their data. Contact us if you believe a child has provided information.

14. Third-Party Links

Our website may link to:

  • Material suppliers
  • Industry partners
  • Social media platforms

We are not responsible for their privacy practices.

15. Policy Updates

We may revise this policy. Changes take effect when posted. Check the “Effective Date” for updates.

16. Contact Us

For privacy-related inquiries:
Email: info@terrazzo-marble.com (Link)
Contact Form: https://www.terrazzo-marble.com/contact (Link)